Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

The Front Office Manager will provide supervision, direction, and leadership in the Front Office and Telecommunications team following the objectives, performance, and quality standards established by the Hotel. 

Key Responsibilities:

• Oversee all front desk and telecommunications operations, including but not limited to, check-in/check-out procedures, guest inquiries, reservations, and concierge services
• Lead and inspire a team of front office staff to deliver exceptional service and uphold MO standards of excellence
  
   
• Monitor and analyze key performance metrics, such as occupancy rates and guest satisfaction scores, to identify areas for improvement and implement strategies for enhancement
• Implement and uphold hotel policies and procedures to ensure compliance with industry standards and regulations
• Collaborate with other departments to coordinate guest services and maintain a seamless guest experience
• Foster a culture of professionalism among front office staff through training, mentoring, and performance management.
• Stay abreast of industry trends and best practices to continuously elevate the guest experience and drive innovation within the front office department
   

Qualifications:

• Minimum 3 years experience working in a luxury hotel environment. Middle East experience is an advantage.
• minimum of 2 years of Front Office experience in luxury hotels. A hotel pre-opening experience is an advantage.
• Proficiency in hotel management software; prior experience with PSMS is an advantage.
• With a Senior High School Diploma or equivalent. A vocational Diploma in Hospitality and a bachelor’s degree in hospitality/Hotel/Business Management is an advantage.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and stakeholders at all levels.
• Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• Physical capabilities to stand for a long period.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as required by business needs